Sims 3 Black Silhouettes Sims 3 Create A Sim Not Working?

Sims 3 create a sim not working? - sims 3 black silhouettes

I'm trying to create a SIM card, but all that appears is the eyes and hair and the rest of the SIM card is black, if you / move to change something, but it's still dark as a silhouette I can not see .

How do I solve this problem?